FREQUENTLY ASKED QUESTIONS

 

How are semi-custom suites different from bespoke invitations?

Semi-custom suites are designed within collections that are easy and quick to shop. By looking through the Shop Semi-Custom Invitations page, you immediately have an idea of what your invitations can look like. When choosing to go for the semi-custom collection, design layouts will remain the same but with customisable wording. Because of this, the turnaround time is also much quicker compared to bespoke invitations. 

With bespoke invitations, we will start from scratch and build your design concept together. If you have an idea for wedding stationery that you haven't seen anywhere else but want to see it come to life, this would be the way to go. I love taking inspiration from my couples and their story. You may be a completely non-traditional couple planning a non-traditional wedding and want unique invitations to fit your theme. Or maybe you want elegant Lord of the Rings themed invitations (my husband is a huge LOTR fan and I bet he secretly wishes we had this for our wedding!). Customised illustrations, fonts, paper and colours will be used to put your unique invitations together.    

 

 


 

ABOUT SEMI-CUSTOM INVITATIONS

 

How do I place an order for semi-custom suites?

From the Shop Semi-Custom Suites page, select an invitation design that best suits your wedding aesthetic and include the pieces you'd like to make up your suite. Further personalise your invitations by selecting embellishments such as wax seals, envelope addressing and silk ribbon through the Add-On Embellishments page. Complete your order at check out and prepare your invitation content and wording. I will be in contact with you within 1-2 business days to request your content details while outlining what is needed from you. Following your content confirmation, a design draft will be sent to you within 7 working days.

 

How far in advance should I place my order?

Generally, it an take anywhere between 3-8 weeks from the point of order to receiving it at your front door. Of course this also depends on how big your order is and how much customisation you require. It is recommended that you place your order early with these turnaround times in mind to avoid rush fees and expedited shipping costs.

 

How long will it take to produce my semi-custom invitations?

Anywhere between 3-6 weeks depending on the size of your order and the amount of customisation you require.

 

The paper, printing and ink options available aren't quite what I'm looking for. Can I request for more options?

The options available with the semi-custom collections have been curated and put together for the ease of ordering but if you'd like something different, I'll be happy to work with you on this. Shoot through a message via the Contact page giving as much information as you can regarding what you're after and I'll be in touch within 1-2 working days.   

 

I have more things to mention on my invite. How will this affect the design of my invitations?

In this case, it might be necessary to make minor changes to certain design elements such as layout and font sizes. You will be notified of the changes made when sent your design draft.

 

What if I want my guests to RSVP via my wedding website or email instead?

Maybe an RSVP card isn't necessary for you and that's completely fine! When submitting your wording, just be sure to include your website URL or email address.

 

Can I customise my semi-custom suite even further?

Yes, you can. Send through an enquiry and give me as much information as you can about the customisations you require and I'll be in touch within 1-2 working days with a quote.

 

DELIVERY & SHIPPING

 

When should I mail my items to my guests?

Save the Dates: 6-12 months before a wedding. For destination weddings, the earlier the better.  

Wedding Invitations: 1-3 months before a wedding. 

 

I live outside of Australia. Do you ship internationally?

Yes, international shipping is available! 

 

How long does shipping take?

The following are based on Australia Post estimated delivery times. International delivery times may vary depending on your local postal service outside of Australia.  

Local shipping within Australia: 4-5 working days

Express shipping within Australia: 1-2 working days

Standard international shipping: 12-14 working days

Express international shipping: 8-11 working days

 

GENERAL

 

How many invitations should I order?

I recommend ordering more sets than you think you need. There is always the chance of last minute invites or some invitations getting lost/damaged. You also always want to keep a set or two as keepsakes for yourself. 

 

I am tight for time. Can I ask for a rush order?

Yes, you can. An order is considered rushed if you need it produced within 3 weeks of enquiry. It is best to enquire before purchasing your order to check that it can be done within the timeframe needed.   

 

What currency are your prices in?

All prices listed are in Australian Dollars (AUD $).

 

Can I receive a sample before I place an order?

Samples are subject to availability but it usually isn't a problem. You may request for one via the Contact page.

 

I like your designs but I don't have the budget for paper invitations. Can I purchase a digital file instead?

I work closely with carefully selected printers and suppliers in order to ensure the quality of your invitations once they are printed. Because of this, I do not offer digital copies.

 

I have received late RSVPs and now I need extra invitations. Can I add to my order?

Contact the studio as soon as you can if you need extra invitations and I will be in touch about my availability to produce them for you. Please be aware that this may incur a new setup cost and any additional printing costs. If your initial order has already been shipped out, a second shipping fee will be charged. 

 

Can I remove items from my order after I've paid for them?

Unfortunately not. Please ensure you input correct quantities needed of each item before purchasing. 

 

Can I check on the status of my order?

I usually update my couples on the status of their invitations as and when they move through different stages of the production process. But if for any reason you have not heard from me, please don't hesitate to get in touch via email. 

 

I received envelopes with incorrect addressing. Can I get a replacement?

Yes. If the fault lies with me, you will receive the appropriate number of replacement envelopes with the correct addressing free of charge via express mail. If the wrong addressing details were submitted when making an order, you may purchase replacement envelopes and they will be produced at earliest convenience. Please note that this will also incur a new setup cost and appropriate shipping charges.   

 

What is your return policy?

Due to the handcrafted quality of semi-custom invitations and all embellishments, I cannot offer exchanges or returns. However, if there is an error in production caused by myself, either of two things will happen. A refund will be given based on the amount of work with the error(s), or reproduction/reprinting of the wrongly produced product will be carried out and posted to your shipping address free of charge.

 

Can I cancel an order?

This will need to be assessed case by case but please get in touch with me as soon as possible. Upon written confirmation of cancellation, you are responsible for the payment of all expenses incurred and any work done towards the completion of your order based on the percentage of the order completed. Should an order cancellation occur following your approval of the final designs for print, you are responsible for full payment as per your final invoice. In the event of a cancellation, Small Brown Writes retains ownership of all copyrights and original work created.

 

Can I hire your calligraphy and design services for my other wedding stationery too?

Yes, you can! Wedding stationery including but not limited to place cards, seating charts, table numbers and menus can be designed to complement your invitations and mood/theme of your wedding. Visit the Wedding Stationery page and request for a quote to get started.